FAQ

What type of wax is used in the candles?

Our candles are made from soy wax (MOE Naturals Collection) and proprietary soy wax blend that includes paraffin (MOE Soy Blend Collection). 

Do your wicks contain lead?

Our wicks are 100% cotton and contain no traces of lead. We also use a natural wooden wick.

Are the candles made with natural fragrances?

Our candles contain a combination of natural essential oils and synthetic fragrance oils that are 100% phthalate- free.

Why is my candle releasing soot?

Soot is a natural occurrence for any candle. If your candle is continuously releasing soot, it can be the result of carbon build-up on the wicks, not trimming the wicks of the candle, over-burning the candle, or burning the candle in an area that is receiving a draft from a vent.

Tip: If you are experiencing excess sooting, try trimming your wicks to ⅛” , moving your candle to another location free of draft, or extinguishing your candle if it has been burning for more than 3-4 hours.

Why isn't my candle releasing a strong fragrance?

Fragrance is subjective, and some fragrances are stronger than others. Try to move the candle to another location.

Rule of thumb: single wick candles are for smaller rooms, double wick candles are for medium sized rooms, and triple wick candles for are larger rooms.

Why is my candle tunneling? (Wax build up on the edges of the candle)

When a candle tunnels, it is likely that the candle has not been burning long enough for the wax to pool from edge to edge.

Tip: If the candle has begun to tunnel, burn the candle for 3-4 hours to allow the candle to self-correct. Continue to burn in 3-4 hour increments until the candle self- corrects.

Why isn't my wick staying lit?

Wax and fragrance can occasionally clog the wick.

Tip: Extinguish the flame, wait for the candle to cool, trim the tip of the wick, then twist the wick with your fingers to loosen the fibers in the wick. This will allow for the fragrance and wax to more freely absorb through the wick.

Which payment methods do you accept?

We accept  payments from Debit Cards, PayPal and all Major Credit Cards: Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro